FAQS

All Aviel Jewelry pieces are made from authentic 925 sterling silver, known for its strength, luster, and timeless appeal. Many designs are also finished with protective coatings to preserve shine and minimize tarnish.

Yes. Our 925 sterling silver jewelry is nickel-free and lead-free, making it suitable for most sensitive skin types. However, if you have severe metal allergies, we recommend consulting a dermatologist before wearing any new jewelry.

All orders are processed and shipped directly from our U.S. fulfillment center, ensuring reliable service and prompt delivery nationwide.

We currently ship only within the United States. We're exploring international delivery options and plan to expand soon—stay tuned for updates through our newsletter!

Orders are usually processed within 1–2 business days. Standard shipping typically takes 5–7 business days, depending on your location. You'll receive an email confirmation with your tracking link once your order has been shipped.

Once your order is dispatched, you'll receive a tracking number via Email. Click the link to monitor your shipment's journey until it reaches your doorstep.

If your item arrives damaged or incorrect, please get in touch with us at info@avieljewelry.com within 48 hours of delivery. Include your order number and clear photos of the issue — our team will resolve it promptly.

Orders can be modified or canceled within 12 hours of purchase. After this window, your order will already be in processing. To make changes, please get in touch with our customer support team as soon as possible.

Yes, we offer returns within 14 days of receiving your order. Items must be unused, unworn, and in their original packaging. Please note that custom or engraved items are non-returnable.

To initiate a return, please email info@avieljewelry.com with your order number and the reason for the return. Once approved, we'll provide detailed return instructions. Refunds are processed within 5–7 business days after receiving your item.

Yes. If you'd like to exchange your item for a different size or style, you can do so within 14 days of delivery, subject to stock availability. Additional charges may apply if the new item is of higher value.

We currently accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal. All transactions are processed through secure, encrypted payment gateways.

Absolutely. Your privacy and safety are our top priorities. We utilize SSL encryption and work with trusted payment partners to ensure that your personal information remains protected at all times.

Yes! Every Aviel Jewelry piece comes in beautiful, ready-to-gift packaging. You can also include a personal message during checkout to make your gift extra special.

Yes, we welcome custom orders. Whether you'd like your initials engraved or a specific design created, please contact us at info@avieljewelry.com with your idea, and our team will guide you through the process.

Sterling silver can naturally oxidize over time, but with proper care and storage, tarnishing can be significantly minimized. Many Aviel Jewelry pieces feature protective finishes to help maintain long-lasting shine.

To keep your jewelry shining:

• Store it in a cool, dry place away from moisture.
• Avoid contact with perfume, lotion, or harsh chemicals.
• Remove jewelry before swimming or showering.
• Use a soft polishing cloth to restore its luster gently.

You can also review our full Jewelry Care Policy for detailed guidance.

Yes, we frequently restock our popular designs. If an item you love is unavailable, you can sign up for restock notifications on the product page to be alerted when it's back in stock.

Our team is here to help! You can reach us via Email at info@avieljewelry.com or through our Contact page. We typically respond within 24–48 business hours.

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